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A Guide to Customizing WooCommerce Order Emails for Enhanced Customer Communication


WooCommerce is a popular e-commerce plugin for WordPress that allows you to create an online store with ease. One of the most important aspects of any online store is customer communication, and WooCommerce makes it easy to send automated emails to your customers when they make a purchase.

However, the default WooCommerce order emails may not be the ideal fit for your unique brand and customer communication strategy. In this guide, we’ll explore how to customize WooCommerce order emails for enhanced customer communication.

Understanding the Default WooCommerce Order Emails

Before diving into customizing WooCommerce order emails, it’s essential to understand the different types of default order emails that are sent out by WooCommerce. Here’s a brief overview of the default WooCommerce order emails:

1. New Order: This email is sent to the store admin when a new order is placed.
2. Cancelled Order: Sent to the store admin if an order is cancelled.
3. Failed Order: Sent to the store admin when an order fails to process.
4. Order on-hold: Sent to the customer when their order is placed on hold.
5. Order Processing: Sent to the customer when their order has started processing.
6. Order Completed: Sent to the customer when their order is marked as completed and shipped.
7. Order Refunded: Sent to the customer when their order is refunded.
8. Customer Invoice: Sent to the customer as an order confirmation and payment reminder.
9. Customer Note: Sent to the customer when a note is added to their order by the store admin.

Customizing WooCommerce Order Emails

Customizing WooCommerce order emails can be done in several ways, depending on your needs and technical expertise. Here are some methods to customize WooCommerce order emails:

Using the WooCommerce Email Settings

The easiest way to customize WooCommerce order emails is by using the built-in email settings. To access these settings, go to your WordPress dashboard and navigate to WooCommerce > Settings > Emails.

Here, you can customize the email sender options, such as the “From” name and email address, as well as the email template, including the header image, footer text, and base color. Additionally, you can click on individual email types to enable or disable them and edit their subject, heading, and additional content.
While this method is straightforward and doesn’t require any coding knowledge, it offers limited customization options.

Using a WooCommerce Email Customizer Plugin

For more advanced customization options, you can use a WooCommerce email customizer plugin. These plugins allow you to modify the email templates using a visual editor or custom HTML and CSS.
Some popular WooCommerce email customizer plugins include:

1. YITH WooCommerce Email Templates: This premium plugin offers a library of pre-designed email templates and a visual editor to customize colors, fonts, and layouts.
2. Email Customizer for WooCommerce: This plugin provides a live preview visual editor that allows you to modify the email template by dragging and dropping elements.
3. WooCommerce Email Customizer with Drag and Drop Email Builder: With this premium plugin, you can create custom email templates using a drag-and-drop builder and import/export your email designs.

Customizing WooCommerce Email Templates via Code

If you have coding knowledge and want full control over your WooCommerce order email templates, you can customize them by overriding the default email templates in your child theme.

To do this, follow these steps:

1. Create a child theme: If you haven’t already, create a child theme for your WordPress theme to ensure that your customizations are not lost when the parent theme is updated.
2. Copy the WooCommerce email templates: In your child theme folder, create a new folder called “woocommerce.” Then, navigate to the WooCommerce plugin folder (wp-content/plugins/woocommerce/templates/emails) and copy all the email template files (.php) to your child theme’s “woocommerce” folder.
3. Edit the email templates: In your child theme’s “woocommerce” folder, open the email template files you want to customize and make your desired changes to the HTML and PHP code.
4. Customize the email styles: To modify the email template CSS, copy the email-styles.php file from the WooCommerce plugin folder (wp-content/plugins/woocommerce/templates/emails) to your child theme’s “woocommerce” folder and edit the file as needed.

After making these changes, your customized email templates will be used instead of the default WooCommerce email templates.

Tips for Effective WooCommerce Order Email Customization

When customizing WooCommerce order emails, consider the following tips for enhanced customer communication:

1. Be consistent with your branding: Make sure your email templates align with your brand’s colors, fonts, and tone of voice to create a cohesive customer experience.
2. Include relevant information: Make sure your order emails include all the necessary information for your customers, such as order details, shipping and billing addresses, and tracking numbers.
3. Make it personal: Personalize your order emails by addressing the customer by their name and showing appreciation for their purchase.
4. Encourage further engagement: Include links to your social media profiles, customer support, and related products to drive further engagement with your brand.
5. Test your email templates: Always test your customized email templates across different devices and email clients to ensure they display correctly.


Customizing WooCommerce order emails allows you to provide your customers with a more personalized and engaging experience. By using the WooCommerce email settings, email customizer plugins, or custom code, you can tailor your order emails to match your brand identity and communication strategy. Keep in mind the tips for effective email customization to make the most of your enhanced customer communication efforts.

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